Shipping Policy
Shipping Policy
Welcome to Number 1! We're committed to delivering your favourite shoes, clothes, perfumes and problem solving products to your doorstep quickly and efficiently. Below is our shipping policy to ensure a smooth and transparent process:
Order Processing Times
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All orders are processed within 2-5 business days (excluding weekends and holidays).
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You will receive an email confirmation with tracking information once your order has been shipped.
Shipping Rates and Delivery Times
Shipping rates and times may vary based on your location and order size. Here's an overview:
| Region | Standard Shipping (Estimated Time) | Cost |
|---|---|---|
| United Arab Emirates (Domestic) | 2-5 business days | Free for orders over AED 200; AED10 for orders under AED 200 |
Please note: Delivery times are estimates and may vary due to external factors, such as customs processing or carrier delays.
Free Shipping
We offer free shipping for orders of AED 200 . (NO SHIPPING TO COUNTRIES OTHER THAN UAE)
Customs and Import Duties
For international orders, customers are responsible for any applicable customs fees, duties, or taxes imposed by their respective countries. Please check with your local customs office for details.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your package through our carrier’s website.
Shipping Restrictions
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We currently do not ship to P.O. Boxes or military addresses.
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Some locations may have limited delivery options—please check availability at checkout.
Lost or Damaged Items
If your order arrives damaged or is lost during transit, please contact our customer service team at [number1.contactforyou@gmail.com] within 7 days of delivery. We will investigate the issue and resolve it promptly.